COVID-19 UPDATE

SAFE PROTOCOL KEY GUIDELINES

Stefan Village Hotel Apartments promises you a holiday experience full of the highest quality and ensures memorable and with fun fulfilled holidays. As the hotels top priority is health and safety of the guests, Stefan Village introduces the Health & Safe Protocol, the Health & Safety Plan encompassing all measures and procedures across hotel departments during the COVID-19 pandemic, complies with the World Health Organization and the Greek Government health authorities.

Additionally, Stefan Village has been certified with “Health First Certificate”, focusing on measures and appropriate procedures to prevent exposure and the spread of the coronavirus.

When guests check into our hotel over the next few months, they will notice a number of alterations and additions , in compliance with the mandatory criteria and extra recommendations of  Greece’s Hotel Safety Protocols, to the Hotel’s operation designed to minimize risk and enhance safety for our  guests and staff. 

RECEPTION DESK

  • Extended duration of Check-in (15h00) and Check-out (11h00) time, to allow for sufficient time.
  • Guests personal data (address, telephone number, email) during check-in, for public health protection and the possible need of tracing  
  • Appropriate floor markers to ensure physical distancing 
  • Frequent sanitization of front desk surfaces
  • Disinfection of room key cards
  • POS terminals disinfected after guest use 
  • A complete medical kit available at front office (masks, gloves, disinfection wipes, sanitizers)
  • Credit card as a payment method instead of cash will be reinforced
  • Guests are informed about services that are officially suspended or altered 
  • Floor markers and informative posters to ensure physical distancing in hotels common areas such as reception, restaurant, bar, lounge and pool tables etc.
  • In compliance with the new operational protocol, it is not allowed to non-guests’ visitors to enter hotel rooms

GUEST ROOMS

  • Rooms will be sanitized and sealed before every arrival
  • Enhanced cleaning and disinfection protocols for guest rooms with attention to high touched surfaces such as remote controls, door and furniture handles, light switches 
  • Use of steam cleaners for the disinfection of fabric surfaces such as sofas, chairs
  • All kitchen utensils are disinfected upon every room change
  • The daily cleaning is temporarily suspended. It can be altered upon request on the reception desk. 
  • The linen change is temporarily suspended. It can be altered upon request on the reception desk. 
  • Air Conditioning Cleaning, according to governmental protocols
  • The usage of A/C within rooms at guest’s discretion
  • Guests are recommended to vacate the room during housekeeping
  • Housekeeping trolleys are sanitized after each shift

PUBLIC AREAS

  • Increased frequency of disinfection of all public areas and staff areas with attention to high touched surfaces (door handles, light switches etc.)
  • Steam cleaners for the disinfection of fabric surfaces 
  • Dining tables, bar stools, chairs etc. disinfected after each use
  • Recommendation to all guests the usage of their in-room toilet  
  • Touchless public garbage bins available in public areas 
  • Air Conditioning Cleaning, according to governmental protocols

 

ELEVATORS

  • Guests are enhanced to prefer the use of stairs 
  • Maximum capacity of people is signed in the elevator entrance 
  • Guests are enhanced to use the elevator only if staying in the same room
  • Hand sanitizer available in all elevators 
  • Disinfection of the button panels is performed on a regular basis

 

POOLS

  • Maximum number of people in the pool is 1 per 5sqm
  • Pool sunbeds, lounge chairs and tables are arranged with appropriate physical distance
  • Pool sunbeds sanitized after each use
  • Sanitized pool towels are provided to guests  
  • Increased water quality controls, regular monitoring of chlorine levels

KIDS PARK / WATER PARK

  • Internal Kids – Club will not operate this season in compliance with directives of Greek health authorities 
  • Outdoor playground will be open and will operate with limited capacity  
  • Waterpark will follow a monitored operation with appropriate floor signage at waterslides entrances for physical distancing

A LA CART RESTAURANT

  •  A la cart restaurant in operation.

MINI MARKET

  • Staff wears PPE
  • Hand sanitizers at the  entrance
  • Appropriate floor markers to ensure physical distancing 
  • Frequent sanitization of the market counter
  • POS terminal disinfected after guest use 
  • Credit card as a payment method instead of cash will be reinforced
  • Increased frequency of disinfection of all high touched surfaces (fridge handles and shopping baskets.)
  • Maximum capacity of people is signed at the entrance 
  • All our Contractors and suppliers of goods and services follow similar Safety Protocols measures which complies with Greece’s Hotel protocols and legislation

RESTAURANT SERVICES

  • Safe food preparation and service practice according to HACCP principles 
  • Hand sanitizer stands at all restaurant entrances 
  • Sitting arrangement by hotel staff
  • Sitting capacity reduced to provide adequate space between tables for safe distancing 
  • One family per table at a time
  • Set up of table is completed upon guest’s arrival. 
  • Serviced buffet by our trained staff 
  • Table disinfection after each sitting 
  • Staff wears PPE at restaurants and bars 
  • When possible, individual packaged serving items are used. 

FOOD SAFETY

At our hotel, food handlers and supervisors are trained on safe food preparation and service practice according to HACCP principles. 

SUPPLIERS OF GOODS & SERVICES

  • All our Contractors and suppliers of goods and services follow similar Safety Protocols measures which complies with Greece’s Hotel protocols and legislation
  • No access is allowed within the hotel 

 STAFF MEMBERS TRAINING & PPE

  • Compulsory training on COVID-19 safety and sanitation protocols to all employees 
  • Informative posters throughout the staff areas 
  • Provision of personal protective equipment (PPE) to all employees
  • Hand sanitizing stations for our employees around staff and public areas
  • Regular thermal controls are done to all employees.

The hotel has in place an action plan in case of COVID-19 suspected cases οof guests or staff member which complies with Greece’s Hotel protocols and legislation. 

The Management of our Hotel is committed in fully implementing Greece’s Hotel Safety Protocols. 

We wish you a safe and pleasant stay in our hotel 

our awards & certifications

contact us

Box:73014 Agia Marina – Chania – Crete Tel:  +30 28210 68130 Fax: +30 28210 68131 Email: info@stefanvillage.com

our awards & certifications

contact us

Box:73014 Agia Marina – Chania – Crete Tel:  +30 28210 68130 Fax: +30 28210 68131 Email: info@stefanvillage.com